All merchandise must be returned in the original selling condition with all tags attached.
Merchandise purchased on https://www.ceramique.com.sg/ in their original condition (new, unused, unwashed, unaltered or defective) with tags attached may be returned within 30 days of receipt of your order. Refund will be made to your original mode of payment within 14 working days of the returned items being received. S$8.00 return fee will be deducted from the refund amount.
Final sales, opened packaged items and any item S$8.00 or less are non-returnable. Please note that shipping and handling charges are non-refundable.
Refunds (if applicable)
Once your return is received and inspected, we will send you an email to notify you that we have received your returned item. We will also notify you of the approval or rejection of your refund.
If you are approved, then your refund will be processed, and a credit will automatically be applied to your credit card or original method of payment, within a certain amount of days.
Please allow 10~14 business days for us to process your return after we receive the items. For any items purchased in physical stores, we are unable to provide returns via the above method.
Exchange (if applicable)
We only replace items if they are defective or damaged. If you need to exchange it for the same item, send us an email at firstname.lastname@example.org to arrange for an exchange.